Plan Your Visit

Our box office is open on show days only starting 2 hours prior to general door time. *This is subject to change.*

The following items are prohibited for all shows:

• No Outside Food or Drink Allowed
• Bags that do not fit the bag policy description: Bags shall not exceed 12” x 6” x 12” (30cm x 15cm x 30cm). Small clutch bags (6"x9") are also allowed. Backpacks and other multi-compartment bags or laptop cases are prohibited regardless of size.
• No guns, knives, weapons, pepper spray, projectiles of any kind, chains of any kind (including wallet chains), studs, or any other item that could be used to inflict harm. 
• Replicas of any type of weapon are NOT permitted
• No drugs, drug paraphernalia or illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, or laser pointers
• No masks that cover the entire face
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm
• No poster tubes
• • Prescription medications NOT in the original container with matching ID (prescriptions must also one uniform type of pill bottle)
• No stuffed animals or toys of any kind
• No flowers
• No flags or posters
• No hand fans
• No glow sticks, light sticks, poi, hoops, or bitwhips
• Markers, paint markers, sharpies
• Wallet chains that are not attached to a physical wallet
• Apparel with studs, or spikes attached to them

This list of prohibited items is subject to change at the discretion of venue management.

Items recovered from shows are collected at the administrative office at venue. If you notice you are missing an item during a show, please check with our guest services staff for assistance.

If you notice that you are missing an item after the show, you may come and check for your item at the venue. We are open on show days starting 2 hours prior to general doors. To see a list of our show dates, please visit our show calendar.

Alternatively, to check on the status of a lost item, please contact cocacolaroxyinfo@livenation.com

Safety guidelines at The Battery prohibit lining up until after 8AM. Camping outside of the venue is not allowed.

Most of our events are all ages, however some are not. Every show has the age limit for that specific show listed in the event details.

No. For safety of the building and all of our guests, re-entry is not permitted.

Yes, there is a designated smoking area. Please ask our staff if you need help finding it. Smoking is not permitted inside of the building.

Call Ticketmaster customer support at 1-800-653-8000 and they will be happy to help.